Shipping policy

SHIPPING POLICY
Last updated: June 2026

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WHERE WE SHIP
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We currently ship to all 50 U.S. states only.
We do not ship to U.S. territories, APO/FPO 
addresses, or international destinations at 
this time.

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PRODUCTION TIME
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Every SteelLegacy sign is laser-cut and 
powder-coated to order in our U.S. facility.

Standard Production: 1–4 business days.

Production begins after your order is 
confirmed and payment is processed. 
Business days are Monday–Friday. 
excluding federal holidays.

Note: During peak seasons (Father's Day, 
Veterans Day, and Christmas), production 
may extend by 1–2 additional business days. 
We recommend ordering at least 2 weeks in advance. 
before gift-giving dates during these periods.

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SHIPPING TIME & RATES
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After production is complete, your order 
ships via UPS, FedEx, or USPS 
(carrier selected based on your location).

Standard Shipping: 1–5 business days.

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TOTAL ESTIMATED DELIVERY TIME
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Production (1–4 days) + Shipping (1–5 days)
= Estimated 2–9 business days from order date.

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ORDER TRACKING
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Once your order ships, you will receive an 
email with your tracking number. You can 
track your shipment directly on the carrier's 
website (UPS, FedEx, or USPS).

If you haven't received a tracking email 
within 5 business days of ordering, please 
contact us at support@steellegacy. store

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DAMAGED OR LOST SHIPMENTS
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We take great care in packaging every sign 
and our damage rate is less than 1%.

If your order arrives damaged:
1. Take clear photos of the damage
2. Email us at support@steellegacy. store
   within 7 days of delivery
3. Include your order number and photos
4. We will arrange a free replacement — 
   No return required

If your tracking shows "delivered" but you 
haven't received your order, please do the following:
1. Check with neighbors and building 
   management
2. Wait 24 hours (carriers sometimes 
(mark early)
3. Contact us if the issue persists

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ADDRESS ACCURACY
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Please double-check your shipping address 
at checkout. We are not responsible for 
orders shipped to incorrectly entered 
addresses.

We cannot ship to P.O. Boxes.

If you need to update your address, 
contact us immediately at 
support@steellegacy.store — address changes 
are only possible before production begins 
(typically within 1–2 hours of ordering).

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PERSONALIZED ORDERS
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Because every sign is made specifically 
for you, please review your personalization. 
details carefully before placing your order.

We cannot modify personalization details. 
once production has started. If you notice 
an error immediately after ordering, 
contact us within 1–2 hours at 
support@steellegacy. store and we will 
do our best to make corrections.

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CONTACT US
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Questions about your shipment?
Email: support@steellegacy.store
Response time: Within 24 hours, 
Monday–Friday