Refund policy

OUR COMMITMENT
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Every SteelLegacy sign is laser-cut and 
finished each piece to order and ship within 1–4 business days, made specifically for you 
in our U.S. facility. Because each piece is 
uniquely crafted to your specifications, 
we are unable to accept returns or exchanges 
on personalized orders.

However, we stand fully behind the quality 
of our work. If something goes wrong on our 
end, we will make it right — at no cost to you.

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WHAT IS COVERED — FREE REPLACEMENT
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We will provide a FREE replacement (no 
return required) if your order has any 
of the following issues:

✅ Arrived damaged in transit
   (dents, cracks, bent pieces, broken parts)

✅ Production defect
   (coating peeling, incorrect cut, 
   structural failure)

✅ Wrong item received
   (different design, size, or color than ordered)

✅ Personalization error on our part
   (text differs from what you submitted)

To request a replacement:
1. Email support@steellegacy.store within 
   7 days of delivery
2. Subject line: "Replacement Request – 
   Order #[your order number]"
3. Include 2–3 clear photos showing 
   the issue
4. We will confirm your replacement 
   within 1 business day

Replacements ship within 3–6 business days 
of approval. You do not need to return 
the original item.

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WHAT IS NOT COVERED
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The following situations are not eligible 
for replacement or refund:

❌ Customer entered incorrect personalization
   (wrong name, wrong date, wrong spelling)
   — Please review all details carefully 
   before placing your order.

❌ Change of mind after production begins
   — Once your sign enters production, 
   it is being made specifically for you 
   and cannot be cancelled.

❌ Color appearance different from screen
   — Monitor colors vary. Our product photos 
   accurately represent our finishes, but 
   slight variations between screens are 
   normal and not considered defects.

❌ Minor size variations (up to ½ inch)
   — All signs are cut slightly smaller than 
   stated dimensions due to the cutting and 
   finishing process. This is noted in all 
   product listings.

❌ Damage caused after delivery
   (scratches, improper installation, 
   outdoor exposure without powder coat)

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ORDER CANCELLATIONS
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You may cancel your order for a full refund 
if it has not yet entered production.

Production arrangements typically begin within 
1–2 hours of order placement.

To request a cancellation:
→ Email support@steellegacy.store
  immediately after placing your order
→ Subject: "Cancel Order – #[order number]"
→ We will confirm whether cancellation 
  is still possible

Once production has started, cancellations 
cannot be processed.

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REFUND PROCESSING
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Approved refunds are processed to your 
original payment method within 5–10 
business days, depending on your bank 
or payment provider.

PayPal refunds typically appear within 
3–5 business days.
Credit/debit card refunds may take 
5–10 business days.

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TIPS TO AVOID ISSUES
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Before placing your order, please:

→ Double-check all personalization text 
  (names, dates, spelling, capitalization)
→ Review your size selection — use our 
  size guide to choose the right fit 
  for your wall space
→ Select your color finish carefully — 
  refer to our product photos for 
  accurate color representation
→ Note that hyphens/dashes do not appear 
  in the final cut — use periods or slashes 
  instead (e.g., ARMY · 2001.2021)

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CONTACT US
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We're here to help. If you have any 
questions or concerns about your order, 
please don't hesitate to reach out.

Email: support@steellegacy.store
Response time: 1-2 business day, 
Monday–Friday

We want every customer to be proud 
of what they hang on their wall.