FAQ

📦ORDERING & PERSONALIZATION

Q: How do I personalize my sign?

A: On the product page, you'll see MAKE YOUR DESIGN

Button then type exactly what you want

to appear on your sign — the live preview

will update in real time so you can see

exactly how your finished piece will look.

What you see in the preview is what

you will receive.

Q: Can I use hyphens or dashes in my text?

A: No. Hyphens and dashes (-) do not appear

on the finished steel sign due to how

laser cutting works.

Instead, use:

• Periods → U.S. ARMY · 2001.2021

• Slashes → U.S. NAVY / 1998–2018

We strongly recommend using the live

preview to confirm your text looks correct

before placing your order.

Q: Can I use emojis or special characters?

A: Emojis and emoticons (�� ❤️ ★) will

not appear on your sign. Stick to standard

letters, numbers, and punctuation

(periods, slashes, ).

Q: Is there a character limit for the text?

A: There is no strict character limit, but

longer text will appear smaller on the sign.

For best readability, we recommend:

• Top Text: 1–2 words or a short name

• Bottom Text: Up to 25 characters

If your text is longer, consider choosing

a larger size (18" or 24") for clarity.

Q: Can I see what my sign will look like

before I order?

A: Yes — our live preview tool on the

product page updates in real time as

you type. The preview shows the exact

layout, text placement, and proportions

of your finished sign.

Note: Screen colors may vary slightly

from the actual powder-coated finish.

Refer to our product photos for the

most accurate color representation.

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📐SIZE & COLOR

Q: What size should I choose?

A: Here's a quick guide based on

where you plan to hang your sign:

12" — Desk, shelf, or small accent wall

15" — Bedroom, hallway, or office wall

18" — Living room, dining room,

       main feature wall (most popular)

24" — Large living space, garage,

       or entryway statement piece

30" — Oversized feature wall,

       barn door, or outdoor display

 Tip: When in doubt, go one size up.

Signs always look smaller on a wall

than they do in photos. 

Note: Final dimensions are approximately

About ½" smaller than the listed size due to

the cutting and finishing process.

Q: What colors are available?

A: All signs are available in five finishes:

• Black — Classic, bold, works everywhere

• White — Clean and modern

• Copper — Warm, rustic, farmhouse feel

• Gold — Rich and formal, great for gifts

• Silver — Sleek and contemporary

All finishes are powder-coated for

durability. Colors appear as shown

in product photos. 

Q: Can I request a custom color or finish

not listed?

A: Currently we only offer the five

standard finishes listed above.

Custom colors are not available.

Q: Are the signs suitable for outdoor use?

A: Yes. All signs are made from

16-gauge steel with a durable

powder-coat finish that protects

against rust, UV rays, and weather.

They are safe for indoor and

outdoor display.

For extended outdoor use in coastal

or high-humidity areas, we recommend

a clear sealant spray for extra protection.

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🏭PRODUCTION & SHIPPING

Q: How long does it take to receive my order?

A: Every sign is made to order in our

U.S. facility. Here's the timeline:

Production:  1–4 business days

Shipping:    1–5 business days

Total:       Approx. 2–9 business days

Q: When should I order for holidays?

A: We recommend ordering at least

2 weeks before your gift-giving date

during peak seasons:

Father's Day (3rd Sunday in June)

→ Order by June 1 

Veterans Day (November 11)

→ Order by October 28

Christmas (December 25)

→ Order by December 15 for standard

→ Order by December 20 for expedited

Q: Do you ship internationally?

A: We currently ship within the

United States only (all 50 states).

We do not ship to U.S. territories,

APO/FPO addresses, or international

destinations at this time.

Q: How do I track my order?

A: You'll receive a shipping confirmation

email with your tracking number once

your order ships. Use the tracking link

in the email or visit the carrier's

website directly (UPS, FedEx, or USPS). 

If you haven't received a tracking

email within 5 business days of

Ordering? Check your spam folder

or contact us at

support@steellegacy.store

Q: My tracking says "delivered" but 

I haven't received my package.

What should I do?

A: Carriers sometimes mark packages

as delivered 1 day early.

Please:

1. Wait 24 hours

2. Check with neighbors or building

   management

3. Look around your front door 

   porch, or mailroom

If the package still hasn't appeared

after 48 hours, contact us at

support@steellegacy.store with your

order number and we will investigate.

Q: Can you ship to a P.O. Box?
A: Unfortunately, our carrier (UPS/FedEx) 
does not deliver to P.O. Boxes. 
Please use a physical street address 
at checkout. If a P.O. Box address 
is entered, we will contact you 
to update it before shipping.

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🔧PRODUCT & QUALITY

Q: What is my sign made of?

A: All SteelLegacy signs are laser-cut

from premium 16-gauge mild steel and

finished with a durable powder coat.

16-gauge steel is thick enough to hold

its shape on the wall while remaining

lightweight for easy hanging.

Q: How do I hang my sign?

A: Your sign does not come with

mounting hardware. Most customers use:

• Standard picture hooks (for lighter signs)

• Command strips (for 12"–15" sizes)

• Wall anchors + screws (for 18"+ sizes) 

Q: How do I clean my sign?

A: Wipe with a soft, dry microfiber cloth

to remove dust. For outdoor signs, rinse

with water and pat dry. Avoid abrasive

cleaners or steel wool, which can

scratch the powder-coat finish. 

Q: My sign arrived damaged. What do I do?

A: We're sorry to hear that — our

damage rate is under 1%, but

occasionally packages are mishandled

in transit.

Please email support@steellegacy.com

within 7 days of delivery with:

• Your order number

• 2–3 photos of the damage

We will ship a free replacement

within 4–6 business days of

your report. No return required.

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💳PAYMENT & SECURITY

Q: What payment methods do you accept?

A: We accept all major credit and debit

cards (Visa, Mastercard, American Express,

Discover), PayPal, and Shop Pay.

All transactions are encrypted and

processed securely. We never store

your payment information. 

Q: Is your website secure?

A: Yes. Our store runs on Shopify,

which uses SSL encryption (the padlock

in your browser address bar) to protect

all personal and payment data. 

Q: Will I be charged sales tax?

A: Sales tax may be applied depending

on your state's tax laws. Any applicable

tax will be displayed at checkout before

you confirm your order.

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🔄CHANGES & CANCELLATIONS 

Q: Can I change my personalization

after ordering?

A: Only if your order hasn't entered

production yet. Production arrangement typically

begins within 1–2 hours of ordering.

Email support@steellegacy.store 

immediately with your order number

and the correction needed.

We will do our best to catch it

in time, but we cannot guarantee

changes after order placement.

Q: Can I cancel my order?

A: Yes — if your order hasn't entered

production. Email us immediately at

support@steellegacy.store with the

subject "Cancel Order – #[order number]."

Once production starts, cancellations

are no longer possible, as your

sign is already being made. 

Q: Can I return my sign if I change my mind?

A: Because every sign is personalized

and made specifically for you, we

cannot accept returns for change of mind.

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📬📬 STILL HAVE A QUESTION?

We typically respond within 24 hours,

Monday–Friday.

Email: support@steellegacy.store

Please include your order number

in all inquiries so we can help

you faster.